Info Commons Help Desk FAQ News  RSS

Update: Service restored - Help Desk unable to receive calls - UofT voicemail not working Update: Service restored - Help Desk unable to receive calls - UofT voicemail not working

Earlier today we reported that the Help Desk was unable to receive phone calls. Service appears to be restored, but if you cannot reach us, please email with your phone number, and we will call you.

There was an outage with UofT's voicemail service on which our call center relies. This also meant that callers could not leave voicemails for university phone numbers.

We apologize for the inconvenience 

2016-12-02 14:37

New Malicious Email (phishing) alert New Malicious Email (phishing) alert

A number of our clients have recently received a fraudulent email message. Please see the bottom of this article for the full content of the message. 

Do NOT click on the link and ignore all emails that look anything like it .  UofT will never send you emails asking you to click on a link to "update an account" or respond with account details.  

Some telltale signs of email fraud: 

1) The email urges you to take immediate action for some kind of account - URGENCY is usually a trap - the perptrator of the fraud is counting on you to make a panicked decision. 

2) The email demands that you follow a link. Do not follow the link - in most cases it will lead to a site asking for you to log in, in others it leads to a website containing malicious software which can compromise your computer. Alternately the email requests that you respond with account details by email. U of T will never send out emails requesting your account details in this way. 

3) Sometimes examining the sender address reveals it is clearly not from the organization it claims to represent. Please note sometimes a fraudster can either fake a U of T address or may have taken control of a real U of T account

4) More spelling or grammar mistakes appear than you would expect from professional communication.

All of these are present in the email below which was received by several of our clients this morning:


 Date: Tue, 8 Nov 2016 17:05:31 +0100
     From: U-Toronto Alumni <>
Reply-To: U-Toronto Alumni <>
  Subject: Action Required: Update email now!

  - This mail is in HTML. Some elements may be ommited in plain text. -

Your U of T email account information needs to be updated
within 24Hours
, If this is not done we shall suspend your account.
Click Here
to Update.
All contents copyright © 2016 University of Toronto. All rights reserved.

2016-11-14 11:34

Help Desk Hours of Service Help Desk Hours of Service

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street
(416) 978-HELP (4357)

Hours: October 1, 2016 - April 27, 2017

Monday — FridaySaturdaySunday
Walk-in 9:30 a.m. to 7:00 p.m. 11:00 a.m. to 2:00 p.m. Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.
2016-11-03 09:48

Show archived news.

There are 510 FAQs online

Most popular FAQs RSS

  1. UTmail+ (47037 views)
  2. Wireless Access (46890 views)
  3. UTORmail (36770 views)
  4. Student Advantage and Office 365 ProPlus (35950 views)
  5. UTORexchange (33075 views)
  6. Avoiding Email Fraud (26081 views)
  7. UTORmail: Webmail (25163 views)
  8. Overview of Email Services (23856 views)
  9. Accounts and Passwords (23781 views)
  10. Blackboard/Portal Login FAQ (20329 views)

Latest FAQs RSS

  1. Importing Messages from UTORmail to UTmail+ (2016-12-05 11:06)
  2. UTmail+: Configuring your iPhone (iOS 6 and up) (2016-12-02 11:31)
  3. UTORmail (2016-11-16 09:36)
  4. UTmail+ Mobile Access (2016-10-25 13:13)
  5. Configuring Android 5.0 and up for UTmail+ (2016-10-25 13:13)