The UTMail+ service has been restored. Email to and from UTmail+ is now flowing.
Update: All messages queued during the outage have been delivered as of Thursday evening. If you believe messages have been sent to you that are not appearing in your inbox, we recommend you contact the sender and request that they resend the message.
We recommend to access UTmail+ via webmail while we work on final details.
The UTmail+ team has been working round the clock to restore service. Our sincerest apologies for the delay in bringing email back online.
If you are experiencing any problems with your UTmail+ account, please contact your campus Help Desk and include your UTORid and any error message you see
Setting up Access to your old UTmail+ account
If for whatever reason you require access to your old UTmail+ account in the US, including OneDrive content, it will be available until November 1, 2017. For information on how to set up access to your archived account, please see instructions on accessing your archived UTmail+ account.
Importing Messages from your old UTmail+ account
Monday, May 8, 2017, 4 pm:
If your mail does not appear to have been moved over, we are working to implement an automated process to resolve the issue. Updates on the automated process will be posted here.
If you find you are recieving an inordinate amount of spam in your Inbox, see our instructions on how to create a rule to filter spam.
A description of outstanding issues is available at email.utoronto.ca.
Hours: April 28 - September 3, 2017
|Monday — Friday||Saturday||Sunday|
|Walk-in||9:30 a.m. to 5:30 p.m.||Closed||Closed|
|Telephone||9:30 a.m. to 5:30 p.m.||11:00 a.m. to 3:00 p.m.||Closed|
Since 2011, UTmail+ student email services have been hosted in the United States. With Microsoft opening new data centres in Canada, the University is now in a position to migrate UTmail+ accounts into Canada.
To facilitate this move, a UTmail+ service outage has been scheduled begin at 6:00 pm on Friday, April 28th until 6:00 pm, Monday, May 1st. UTmail+ services will not be available during this time and individuals with an @mail.utoronto.ca address or an @alum.utoronto.ca address will not have access to their account.
See our Frequently Asked Questions for more details.