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Help Desk Hours of Service Help Desk Hours of Service

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street
(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca

Hours: October 1, 2016 - April 27, 2017

Monday — FridaySaturdaySunday
Walk-in 9:30 a.m. to 7:00 p.m. 11:00 a.m. to 2:00 p.m. Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.
2017-01-03 09:35

Removal of OneClass Easy Invite Chrome Extension Removal of OneClass Easy Invite Chrome Extension

The OneClass Easy Invite Chrome Extension may result in the theft of any username and password you use for websites and services, including Blackboard and other university and/or commercial/community services. 

If you already installed the extension, below are the instructions to remove the extension:

  1. Open up your Chrome Browser
  2. Select the 3 vertical dots in the top right-hand corner
  3. Select Settings
  4. Select Extensions in the top left-hand corner
  5. Click the Trashcan beside the “OneClass Easy Invite” extension
  6. Select Remove on the Confirm Removal Popup
  7. Close all Chrome windows and go back to the Extensions page to verify the extension has been removed (Steps 1-4)

Once you have removed this extension, please change your UTORid (Blackboard) password, please visit: https://www.utorid.utoronto.ca/

2016-12-14 18:03

New Malicious Email (phishing) alert New Malicious Email (phishing) alert

A number of our clients have recently received a fraudulent email message. Please see the bottom of this article for the full content of the message. 

Do NOT click on the link and ignore all emails that look anything like it .  UofT will never send you emails asking you to click on a link to "update an account" or respond with account details.  

Some telltale signs of email fraud: 

1) The email urges you to take immediate action for some kind of account - URGENCY is usually a trap - the perptrator of the fraud is counting on you to make a panicked decision. 

2) The email demands that you follow a link. Do not follow the link - in most cases it will lead to a site asking for you to log in, in others it leads to a website containing malicious software which can compromise your computer. Alternately the email requests that you respond with account details by email. U of T will never send out emails requesting your account details in this way. 

3) Sometimes examining the sender address reveals it is clearly not from the organization it claims to represent. Please note sometimes a fraudster can either fake a U of T address or may have taken control of a real U of T account

4) More spelling or grammar mistakes appear than you would expect from professional communication.

All of these are present in the email below which was received by several of our clients this morning:

 

 Date: Tue, 8 Nov 2016 17:05:31 +0100
     From: U-Toronto Alumni <utoronto-icsx@globoro.com>
Reply-To: U-Toronto Alumni <utoronto-icsx@globoro.com>
  Subject: Action Required: Update email now!
       To:  

  - This mail is in HTML. Some elements may be ommited in plain text. -

Hello,
Your U of T email account information needs to be updated
within 24Hours
, If this is not done we shall suspend your account.
Please
Click Here
to Update.
Regards,
U OF T ADMIN
All contents copyright © 2016 University of Toronto. All rights reserved.

2016-11-14 11:34

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