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Updated Monday January 9th(service restored, one issue outstanding): Mail disruptions for UTORmail and UTmail+ Updated Monday January 9th(service restored, one issue outstanding): Mail disruptions for UTORmail and UTmail+

We became aware of two unrelated problems with email services at the University on Tuesday January 3rd:

Some UTmail+ and @alum customers were experiencing long delays (several days) in receiving messages. Technicians have put a fix in place which has resolved the issue. New messages have been delivered at normal rates since last Tuesday, however the backlog of messages has taken considerably longer to clear than anticipated. The expectation is that all backlogged messages will be delivered over the next several days. 

Separately, Some UTORmail customers were experiencing problems with the service - Messages were not being received and login through the web interface failed. Technicians resolved the issue last Tuesday and all messages should have been delivered by Wednesday morning  

2017-01-10 15:22

Help Desk Hours of Service Help Desk Hours of Service

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street
(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca

Hours: October 1, 2016 - April 27, 2017

Monday — FridaySaturdaySunday
Walk-in 9:30 a.m. to 7:00 p.m. 11:00 a.m. to 2:00 p.m. Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.
2017-01-03 09:35

Removal of OneClass Easy Invite Chrome Extension Removal of OneClass Easy Invite Chrome Extension

The OneClass Easy Invite Chrome Extension may result in the theft of any username and password you use for websites and services, including Blackboard and other university and/or commercial/community services. 

If you already installed the extension, below are the instructions to remove the extension:

  1. Open up your Chrome Browser
  2. Select the 3 vertical dots in the top right-hand corner
  3. Select Settings
  4. Select Extensions in the top left-hand corner
  5. Click the Trashcan beside the “OneClass Easy Invite” extension
  6. Select Remove on the Confirm Removal Popup
  7. Close all Chrome windows and go back to the Extensions page to verify the extension has been removed (Steps 1-4)

Once you have removed this extension, please change your UTORid (Blackboard) password, please visit: https://www.utorid.utoronto.ca/

2016-12-14 18:03

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