Info Commons Help Desk FAQ News  RSS

UTmail+ service has been restored UTmail+ service has been restored

The UTMail+ service has been restored. Email to and from UTmail+ is now flowing.

Update: All messages queued during the outage have been delivered as of Thursday evening. If you believe messages have been sent to you that are not appearing in your inbox, we recommend you contact the sender and request that they resend the message.

We recommend to access UTmail+ via webmail while we work on final details.

The UTmail+ team has been working round the clock to restore service. Our sincerest apologies for the delay in bringing email back online.

If you are experiencing any problems with your UTmail+ account, please contact your campus Help Desk and include your UTORid and any error message you see

Setting up Access to your old UTmail+ account

If for whatever reason you require access to your old UTmail+ account in the US, including OneDrive content, it will be available until November 1, 2017.  For information on how to set up access to your archived account, please see instructions on accessing your archived UTmail+ account. 

Importing Messages from your old UTmail+ account

Monday, May 8, 2017, 4 pm:

If your mail does not appear to have been moved over, we are working to implement an automated process to resolve the issue. Updates on the automated process will be posted here.

Managing Spam

If you find you are recieving an inordinate amount of spam in your Inbox, see our instructions on how to create a rule to filter spam.

Outstanding Issues

A description of outstanding issues is available at

2017-05-09 15:03

Help Desk Hours of Service Help Desk Hours of Service

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street
(416) 978-HELP (4357)

Hours: April 28 - September 3, 2017

Monday — FridaySaturdaySunday
Walk-in 9:30 a.m. to 5:30 p.m. Closed Closed
Telephone 9:30 a.m. to 5:30 p.m. 11:00 a.m. to 3:00 p.m. Closed
2017-05-04 16:51

Notice of UTmail+ Outage: April 28 – May 1, 2017 Notice of UTmail+ Outage: April 28 – May 1, 2017

Since 2011, UTmail+ student email services have been hosted in the United States.  With Microsoft opening new data centres in Canada, the University is now in a position to migrate UTmail+ accounts into Canada.

To facilitate this move, a UTmail+ service outage has been scheduled begin at 6:00 pm on Friday, April 28th until 6:00 pm, Monday, May 1st.  UTmail+ services will not be available during this time and individuals with an address or an address will not have access to their account.

See more about how the UTmail+ outage affects current students.

See more about how the UTmail+ outage affects alumni.

See our Frequently Asked Questions for more details.

2017-04-20 13:46

Show archived news.

There are 522 FAQs online