Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street
(416) 978-HELP (4357)
Hours of Service - September 28, 2014 - April 30, 2015
|Monday — Friday||Saturday||Sunday|
|Walk-in||9:30 a.m. to 7:00 p.m.||11:00 a.m. to 2:00 p.m.||Closed|
|Telephone||8:30 a.m. to 9:00 p.m.||11:00 a.m. to 3:00 p.m.||1:00 pm to 5:00 p.m.|
If you have received an email stating that the “Help Desk is currently migrating your UTORONTO.CA account to Exchange 2015”, this is a fraudulent email intended to steal your credentials and it should be deleted. Do not click on the link provided in this email message.
Because .zip files are sometimes used to transmit viruses or other malicious software by spammers, and in our recent experience, such files were circulated to the UofT community, new preventative measures have been introduced to reduce the possibility of viruses being spread.
If you are on UTORmail:
Messages sent by UTORmail customers with .zip attachments will have the file name changed by having “-utCAUTION! " appended to it. Before you are able to open it, you will need to remove “-utCAUTION!” from the name.
If you are on UTORexchange:
Messages sent by UTORExchange customers with *.zip attachments, will have the text “utCAUTION: .ZIP ATTACHMENT" added to the email Subject line and the text “PLEASE USE EXTREME CAUTION WHEN OPENING .ZIP ATTACHMENTS AS THEY MAY CONTAIN VIRUSES" in the email message body. The attachment itself will not be renamed.