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E-Mail Delivery: Long Delays E-Mail Delivery: Long Delays

IT Staff have received reports of delayed e-mail arriving from sources external to the University. It appears to be due to an increased volume of email. IT staff are looking at ways of improving the flow.

Update - The University continues to experience difficulty with email delivery due to unusually high volumes of mail. Mail is being received, but there may be a delay (the time for delivery fluctuates between near instantaneous and several hours, and this affects both email from outside the University as well as internal email). ITS staff continue to investigate mitigations as a top priority. Thank you for your patience.
Jun 19, 09:32 EDT

 

Please check systemstatus.utoronto.ca for updates.

2017-06-19 09:55

UTmail+ service operational UTmail+ service operational

The UTmail+ service is operational following the migration from the US to Canadian data centres.

If you are experiencing any problems with your UTmail+ account, please contact your campus Help Desk and include your UTORid and any error message you see

Priority OneDrive migration from UTmail Archive

If you currently only have access to your OneDrive data through the UTmail+ archived account, we can place you in a priority queue to have that data automatically transferred to your active UTmail+ account. To sign up for the priority data transfer, go to www.utorid.utoronto.ca and click on request higher priority copying your OneDrive content to UTmail+ under “Make Changes”.

Setting up Access to your old UTmail+ account

If for whatever reason you require access to your old UTmail+ account in the US, including OneDrive content, it will be available until November 1, 2017.  For information on how to set up access to your archived account, please see instructions on accessing your archived UTmail+ account.

Managing Spam

If you find you are recieving an inordinate amount of spam in your Inbox, see our instructions on how to create a rule to filter spam.

Outstanding Issues

A description of outstanding issues is available at email.utoronto.ca.

2017-06-05 16:28

Help Desk Hours of Service Help Desk Hours of Service

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street
(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca

Hours: April 28 - September 3, 2017

Monday — FridaySaturdaySunday
Walk-in 9:30 a.m. to 5:30 p.m. Closed Closed
Telephone 9:30 a.m. to 5:30 p.m. 11:00 a.m. to 3:00 p.m. Closed
2017-05-04 16:51

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