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Help Desk Hours of Service Help Desk Hours of Service

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street 
(416) 978-HELP (4357)

Extended Fall Hours – September 3 – September 30, 2019

Monday — FridaySaturdaySunday
Walk-in 9:00 a.m. to 8:00 p.m. 11:00 a.m. to 3:00 p.m. Closed
Telephone 8:30 a.m. to 10:00 p.m. 11:00 a.m. to 5:00 p.m. 1:00 p.m. to 5:00 p.m.
2019-09-04 13:01

Solutions to address SPAM false positives Solutions to address SPAM false positives

Our recent migration of MX records for the and domains changed the way that anti-spam works for individuals with addresses in those domains; incoming mail is now scanned by Exchange Online Protection (EOP).

There have been sporadic reports of EOP generating spam false positives. This article provides some solutions:

Using Message Reporting and Safe Senders List to ensure legitimate mail is not marked as SPAM

2019-08-21 09:46

Non-Delivery Receipts for UTORmail accounts forwarding to UTmail+ Non-Delivery Receipts for UTORmail accounts forwarding to UTmail+

As a result of e-mail maintenance, there was a brief outage for a small number of grandfathered UTORmail mail clients forwarding to UTmail+. An interim fix has been implemented and a permanent fix is being investigated.

Please forward any non-delivery errors to

2019-07-31 16:30

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