Information Commons Help Desk FAQ

If your department has a shared mailbox that you have been given access to, the following instructions guide you through how to add the shared mailbox to Entourage.

1. From the File menu, choose Open Other User’s Folder.
2. In the window that opens, search for the user by clicking the Find User icon, then type the AMS departmental code (for example, for Computing & Networking Services, you would type CNS) into the search field at the top and click Find.
   
   
   
   
3. Select the name from the list below the search field and click Advanced.
   Note: if you are using Entourage 2008 EWS, select the name from the list below the search field and click OK. Instead, proceed to step 5 below.
   
   
   
   
4. The name and email address fields should contain the appropriate information. If they do not, enter it now.
   In the Server address field, type: owa.utoronto.ca/exchange/firstname.lastname@utoronto.ca (replacing firstname.lastname@utoronto.ca with the email address for the shared mailbox). Click OK.
5. In the Open Other User's Folder window, choose Inbox from the Type pulldown menu and click OK.
6. A folder with the mailbox name will appear in the mail folders list in the left of the Entourage window. It will initially appear as not connected, but, after a short interval, will connect and display the Inbox. If the Inbox is not visible, expand the folder by clicking the arrow beside it.