Troubleshooting


Reattach/recreate Signatures — Outlook signatures are stored within windows profile and NOT the e-mail profile. Once you've been migrated to UTmail+, the signature appears to be lost but it is only disassociated. You will need to reattach any signature you have created.

Outlook 2016 (Windows) — Remove Locally Stored Password — If you are having problems accessing your UTmail+ account, Windows may be using stored credentials from your old UTORexchange account. To fix this, remove locally stored passwords for Outlook using a script provided by I+TS.

Preferred Display Name Missing — If you were recently migrated from UTORexchange to UTmail+ and your preferred display name no longer appears, this article helps you reset it.

Delete temporary email addresses in Outlook created by migration process — an email address ending in @exchange.utoronto.ca may appear in your AutoComplete List/Recent Addresses in Outlook when composing a message and will cause delivery failure if used. 

Merged Student and Staff email accounts - create a rule to separate student messages from staff messages — If you have an @mail.utoronto.ca or an @alum.utoronto.ca account, it will be merged with your @utoronto.ca account. If you wish to keep incoming messages to each account separate, you will need to create a rule so that messages sent to your @mail.utoronto.ca account are sorted into another folder.

Delegate settings not migrated if you have multiple U of T accounts — If you have both an @mail.utoronto.ca and an @utoronto.ca account, settings for delegate access may not have been migrated. This article helps you set it up again.

Problem with OneDrive for Business login — If you installed OneDrive for Business from microsoft.utoronto.ca or from the UTmail+ downloads section as part of the Office 2016 package, you may experience problems logging into the app.

Missing Contacts in iOS — If you deleted your email account profile from the built-in iOS mail app and installed it on Outlook for iOS instead, you may no longer see your contacts in the iOS contact app or phone app.

eToken update required for eToken Administrators with both student and staff UTmail+ accounts — If you are an eToken adminstrator and have a student email (an @mail or @alum UTmail+ account) and a staff email account,  you may experience issues when accessing the eToken management web tool.

Tags: Office 365, UTmail+
Last update:
2017-10-25 11:37
Author:
Amanda Wagner
Revision:
1.0
Average rating:0 (0 Votes)

You can comment this FAQ