If you are an eToken adminstrator and have a student email (an @mail or @alum UTmail+ account) and a staff email account, you may experience issues when accessing the eToken management web tool (Safenet Authentication Manager), or other services such as Remote Desktop, after you are migrated to UTmail+ for faculty and staff.
This issue can be fixed by having your eToken re-enrolled. If there is an alternate eToken administrator who hasn't been migrated and can do this for you, the instructions are as follows:
- Unassigned the eToken (https://isea.utoronto.ca/wp-content/uploads/2016/08/Unassign-User-Step.pdf)
- Enroll the User again (https://isea.utoronto.ca/wp-content/uploads/2016/08/ENROLL_DOC.pdf)
If there is no alternate eToken adminstrator who can re-enroll you, contact the Help Desk.
Note: eToken access to Cisco VPN will NOT be affected.Tags: Office 365, UTmail+