eToken update required for eToken Administrators with both student and staff UTmail+ accounts

If you are an eToken adminstrator and have a student email (an @mail or @alum UTmail+ account) and a staff email account,  you may experience issues when accessing the eToken management web tool (Safenet Authentication Manager), or other services such as Remote Desktop, after you are migrated to UTmail+ for faculty and staff.

This issue can be fixed by having your eToken re-enrolled. If there is an alternate eToken administrator who hasn't been migrated and can do this for you, the instructions are as follows:

  1. Unassigned the eToken (
  2. Enroll the User again (

If there is no alternate eToken adminstrator who can re-enroll you, contact the Help Desk.

Note: eToken access to Cisco VPN will NOT be affected.

Tags: Office 365, UTmail+
Last update:
2017-11-30 14:17
Amanda Wagner
Average rating:0 (0 Votes)

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