I am having trouble uploading my video

  • If you see an error message when uploading your video, make sure you are using a recent version of the web browser you are using. If you still see an error message send an email to MyMedia@library.utoronto.ca to investigate the issue.

  • If your video is not displaying properly (no sound, no image, etc.), check it in a different browser to ensure it's not a browser issue. 
    If the problem persists in other browsers, it may not have been processed correctly, possibly due to a codec or video recording software that MyMedia’s encoder cannot recogize. More details about encoding and file format can be found on the MyMedia Help page.
Last update:
2019-06-17 15:26
Amanda Wagner
Average rating:0 (0 Votes)

You can comment this FAQ