Notice of UTmail+ Outage: April 28 – May 1, 2017


Since 2011, UTmail+ student email services have been hosted in the United States.  With Microsoft opening new data centres in Canada, the University is now in a position to migrate UTmail+ accounts into Canada.

To facilitate this move, a UTmail+ service outage has been scheduled begin at 6:00 pm on Friday, April 28th until 6:00 pm, Monday, May 1st.  UTmail+ services will not be available during this time and individuals with an @mail.utoronto.ca address will not have access to their account.

Please note that only UTmail+ applications are affected. ACORN, ROSI (Student Web Services), Portal (Blackboard) and other services using Web login are not affected by the outage. 

After May 1, 2017

All @mail.utoronto.ca accounts will resume normal services on Monday, May 1, 2017 by no later than 6:00 pm. All emails will be copied to your new account.

If, for whatever reason you require access to your old UTmail+ account in the US, including OneDrive content, it will be available until November 1, 2017.  For information on how to access your archived account after migration has been completed, please go to: http://help.ic.utoronto.ca for instructions on accessing your archived UTmail+ account. 

OneDrive Users: OneDrive content will be unavailable as of 6:00 pm on Friday, April 28.  OneDrive files will be restored more slowly than email data and may take several weeks to complete. The transfer of OneDrive content will be prioritized based on the last time an account used OneDrive. Those who use it daily will be processed first, and so on.  You will be notified via email once we have completed copying your OneDrive content.

Please note that OneDrive content that you have shared with others will need to be re-shared once it appears in Canada.

If you need access to OneDrive files during this period, you have 3 options:

  1. Download your files onto your computer in advance. For more information, please go to http://help.ic.utoronto.ca for instructions for Downloading OneDrive data 
  2. Access files that are temporarily unavailable via your archived UTmail+ account.
  3. Contact your campus helpdesk to arrange for priority placement in the OneDrive migration queue.

Office365 Groups: Office365 groups will not be available initially. If you have data in an Office365 group in UTmail+ please arrange to have content saved onto your computer before Friday, April 28, 2017 at 6 pm. Extended access to this content will be available through your archived UTmail+ account.

For more information regarding the outage please go to http://its.utoronto.ca

Frequently Asked Questions

Why is this outage necessary?
ITS is transferring all UTmail+ data from U.S. data centres to Canadian data centres.

When will my access be restored?
UTmail+ service will be restored as soon as the data transfer has completed. During the outage, progress on the transfer will be posted at http://systemstatus.utoronto.ca

Can I still access my UTmail+ account?
Students and alumni will NOT be able to access their UTmail+ accounts for the duration of the outage.

What happens to my new messages during the outage?
During the outage, all incoming email will be queued for delivery. All queued email should be delivered within 24 hours after service has resumed.

What happens after the upgrade is complete?
The user experience of log-in and most operations will not change after the upgrade is complete.

If I have a problem accessing my account after the data transfer where can I go for help?
Should you encounter issues with your UTmail+ account after the outage please contact your local help desk: 

St. George Campus
Information Commons Help Desk 
Robarts Library, 1st Floor 
130 St. George Street 
Phone: (416) 978-HELP (4357) 
Email: help.desk[at]utoronto[dot]ca

UTM – University of Toronto Mississauga 
Location: CCT Building, 3133 
Phone: (905) 828-5344 
Email: helpdesk.utm[at]utoronto[dot]ca

UTSC – University of Toronto Scarborough 
Location: B487 and in the Informatics Commons / IC35 
Phone: 416-287-7391 / 416-208-5189 
Email: student-helpdesk[at]utsc[dot]utoronto[dot]ca

Last update:
2017-05-02 10:29
Author:
Amanda Wagner
Revision:
1.6
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