Creating a generic email address (shared mailbox)

Note: If you are on UTmail+ for Faculty and Staff and wish to create a shared mailbox, please see the article on UTmail+ Shared Mailboxes.

A shared UTORexchange mailbox provides a single generic email address that can be used by multiple people within a department. These mailboxes follow the form or  For example,

If you require an address for a Recognized Campus Group, Course Union or Student Societies go to Ulife .

Note: These email addresses will be created on the UTORexchange system. All owners and delegates must also be on UTORexchange in order to access it. See the article Shared UTORexchange Mailboxes for more details about the service.

To create a shared email address or shared mailbox, follow these steps: 

  1. Obtain a letter on departmental letterhead from your organization which includes the desired email address and the name, telephone number and email address of the person responsible for the new email account. The account information will be mailed to the person responsible. If you wish to receive the information via email, please indicate that in the letter.
  2. Submit the letter to Robarts Library Reader Registration in one of the following ways:
    • by email – scan the letter and send it as an attachment to
    • fax the letter to 416-971-3131, or
    • bring the letter in person to the Reader Registration Desk, Robarts Library, 1st floor on the St. George Campus
  3. You will be given a library number and alternate ID number which you will use to create your shared mailbox. 
  4. Go to the UTORid Management page and click Create your UTORid. Here, you will be prompted to enter the library and alternate ID number that you have been given. Note that this will not actually create a new UTORid but will associate the shared mailbox with the person who has been designated as the owner. 
  5. You will then be guided through the process for creating a shared mailbox.

If you have any questions regarding shared mailboxes, see our section on Shared Mailboxes on UTORexchange  or call the Help Desk at or 978-HELP (4357).

For more information about getting a library card, please call Reader Registration at 416-978-7694. 

Tags: email, UTORid
Last update:
2017-12-13 09:48
James Lawson
Average rating: 2.81 (21 Votes)

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