First, make sure you are not hiding your deleted message. From the View menu, select Show Deleted Messages. Deleting messages requires two steps.
- Select a message. Click Delete in the Toolbar. The deleted message is moved into a Trash folder or is displayed in dimmed text
- If you are using a Trash folder:
- From the Mailbox menu select Erase Deleted Items -> Your UTORmail account to permanently delete your messages. Click Erase in the confirmation window.