Setting up a shared mailbox in Outlook 2011

If your department has a shared mailbox that you have been given access to, the following instructions guide you through how to add the shared mailbox to Outlook.
  1. From the File menu, choose Open Other User’s Folder.
  2. In the window that opens, search for the user by clicking the Find User icon, then type the AMS departmental code (for example, for Computing & Networking Services, you would type CNS) into the search field at the top and click Find.

    Open shared folder

  3. Select the name from the list below the search field and click OK.
  4. In the Open Other User's Folder window, choose Inbox from the Type pulldown menu and click OK.
  5. A folder with the mailbox name will appear in the mail folders list in the left of the Outlook window. It may take a few minutes before it appears. 
Last update:
2012-10-19 14:22
Amanda Wagner
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