What if I lose my TCard – will I lose the money I have added to my TBucks account?


If a TCard is lost or stolen, the balance in your TBucks account is protected from the time the card is reported missing. Since funds will be saved to your online account instead of the chip on your TCard, balances from lost or stolen cards will be automatically transferred within 24 hours of the replacement card's issuance.

In the event your card is lost or stolen you can deactivate your card on the TCard+ website at:  https://tcardplus.utoronto.ca/. Cards can also be deactivated by calling the TCard+ Office at 416-208-2233 (10 am - 4 pm, Monday – Friday). You must also report your TCard lost or stolen to the library so we can block it for use as a borrowing card.

Please note, for lost or stolen Guest Cards, there is a different process.  Please see the question below: “Can users with Guest Cards check account balances and load funds online?”  Instructions are also printed on the back of each Guest Card.

Last update:
2018-05-31 15:16
Author:
Amanda Wagner
Revision:
1.1
Average rating:0 (0 Votes)

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