Shared Mailboxes on UTmail+


UTmail+ supports a system of shared mailboxes, which permits multiple users to use a single email address. These accounts are most commonly used for a departmental email account (e.g. If you have an existing UTORexchange shared mailbox, it will be migrated to UTmail+ when your personal UTORexchange account is migrated. Shared mailboxes have one owner, who can then designate other users as reviewers, authors, or editors. In order to access a shared UTmail+ mailbox, you must have already been migrated to UTmail+

Owner Help

Create a Shared Mailbox — New UTmail+ Shared Mailboxes can be requested by departments who have already been migrated.

To create a shared email address or shared mailbox, follow these steps: 

  1. Obtain a letter on departmental letterhead from your organization which includes the desired email address and the name, telephone number and email address of the person responsible for the new email account. The account information will be mailed to the person responsible. If you wish to receive the information via email, please indicate that in the letter.
  2. Submit the letter to Robarts Library Reader Registration in one of the following ways:
    • by email – scan the letter and send it as an attachment to
    • fax the letter to 416-971-3131, or
    • bring the letter in person to the Reader Registration Desk, Robarts Library, 1st floor on the St. George Campus
  3. You will be given a library number and alternate ID number.
  4. Send an email to that includes the email address, library number, and alternate ID number, and the preferred display name of the shared email address you wish to create in Office 365.
  5. You will also need to include the UTORid of the owner of the shared mailbox, and the UTORids of the members you wish to have access to the shared mailbox. You should also include what kind of access (Full access, or Send-As) these users should be given.

Giving Delegate Access to Others

Currently, delegate access must be arranged by sending a request to the Help Desk (

Opening a Shared Mailbox

Note: Your Shared Mailbox will appear automatically in your list of folders if you are using Outlook 2016 on a Windows machine.

Open a Shared Mailbox through Outlook on Mac 

Open a Shared Mailbox/Calendar through OWA

Setting up a Shared Mailbox on your iOS device (iPhone, iPad)

Setting up a Shared Mailbox on your Android phone


Tags: Office 365, UTmail+
Last update:
2017-11-16 13:38
Amanda Wagner
Average rating:0 (0 Votes)

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