UTmail+ supports a system of shared mailboxes, which permits multiple users to use a single email address. These accounts are most commonly used for a departmental email account (e.g. email@example.com). If you have an existing UTORexchange shared mailbox, it will be migrated to UTmail+ when your personal UTORexchange account is migrated. Shared mailboxes have one owner, who can then designate other users as reviewers, authors, or editors. In order to access a shared UTmail+ mailbox, you must have already been migrated to UTmail+
Create a Shared UTmail+ Mailbox — New UTmail+ Shared Mailboxes can be requested by departments who have already been migrated. This article provides instructions for creating a shared account
Giving Delegate Access to Others
Currently, delegate access must be arranged by sending a request to the Help Desk (firstname.lastname@example.org).
Opening a Shared Mailbox
Automapping is enabled by default for Shared Mailboxes. This setting allows for a Shared Mailbox to automatically appear in Outlook 2016 for Windows for anyone with full access permissions to the Shared Mailbox.
There may be instances where it is more desirable to have Automapping disabled – for example, if you would like to set up the Shared Mailbox as your default or primary mailbox in Outlook. Doing this also resolves some issues with sent mail and deleted items folders, signatures, out of office settings and mail merges.
To have Automapping disabled, send a request to email@example.com.
- Setting up a Shared Mailbox on the native Mail app on your iOS device (iPhone, iPad)
- Setting up a Shared Mailbox on Outlook on your iOS device (iPhone, iPad)