Issue with sending mail from Shared Mailbox using Outlook

When you compose a message in Outlook, it will not be possible to choose the Shared Mailbox email address as the from address if:

  • the Shared Mailbox is not listed in the Global Address List (GAL)
  • you are a student with access to the Shared Mailbox and you are trying to compose a message from within your personal UTmail+ account

In order to work around this issue, you will need to open a direct link to the Shared Mailbox through OWA to send from the Shared Mailbox email address. The direct link is of the format where you replace with the email address of your Shared Mailbox. 

Tags: Office 365, UTmail+
Last update:
2018-03-07 15:38
Amanda Wagner
Average rating:0 (0 Votes)

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