Info Commons Help Desk FAQ News  RSS

Help Desk Hours of Service Help Desk Hours of Service

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street 
(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca

Extended Fall Hours – September 3 – September 30, 2019

Monday — FridaySaturdaySunday
Walk-in 9:00 a.m. to 8:00 p.m. 11:00 a.m. to 3:00 p.m. Closed
Telephone 8:30 a.m. to 10:00 p.m. 11:00 a.m. to 5:00 p.m. 1:00 p.m. to 5:00 p.m.
2019-09-04 13:01

Solutions to address SPAM false positives Solutions to address SPAM false positives

Our recent migration of MX records for the @utoronto.ca and @mail.utoronto.ca domains changed the way that anti-spam works for individuals with addresses in those domains; incoming mail is now scanned by Exchange Online Protection (EOP).

There have been sporadic reports of EOP generating spam false positives. This article provides some solutions:

Using Message Reporting and Safe Senders List to ensure legitimate mail is not marked as SPAM

2019-08-21 09:46

Non-Delivery Receipts for UTORmail accounts forwarding to UTmail+ Non-Delivery Receipts for UTORmail accounts forwarding to UTmail+

As a result of e-mail maintenance, there was a brief outage for a small number of grandfathered UTORmail mail clients forwarding to UTmail+. An interim fix has been implemented and a permanent fix is being investigated.

Please forward any non-delivery errors to help.desk@utoronto.ca.

2019-07-31 16:30

Show archived news.

There are 638 FAQs online

Most popular FAQs RSS

  1. Configure Mac Mail 10 for UTORexchange (393753 views)
  2. Wireless Access (256897 views)
  3. UTmail+ (198972 views)
  4. Student Advantage and Office 365 ProPlus (173563 views)
  5. UTORmail: Webmail (131561 views)
  6. UTORexchange (123091 views)
  7. Avoiding Email Fraud (120067 views)
  8. UTORmail (117185 views)
  9. Overview of Email Services (117093 views)
  10. Accounts and Passwords (103969 views)

Latest FAQs RSS

  1. Removing Spyware (2019-09-12 10:30)
  2. Wireless Access (2019-09-12 10:01)
  3. Connecting to eduroam with Linux (2019-09-12 10:00)
  4. Connecting to UofT Wireless with Linux (2019-09-11 16:51)
  5. Locations of Library computers available for visitors (LIRA Workstations) ... (2019-09-09 10:39)