Info Commons Help Desk FAQ News  RSS

Resolved: Problems with activating Office for Mac (UTmail+ clients) Resolved: Problems with activating Office for Mac (UTmail+ clients)

Update: The sign-in and activation issues have now been resolved.

If you downloaded and installed Office for Mac from your UTmail+ account, you may experience some issues signing in that are currently under investigation. 

Microsoft has posted the following:
https://twitter.com/Office365Status/status/1030112960167854082

We're investigating an issue in which users may be unable to sign-in to Office 365 and are receiving an error related to Office 365 subscription activation. More details can be found in the admin portal under MO146611.

2018-08-16 15:05

New Phishing Email appears to come from Help Desk New Phishing Email appears to come from Help Desk

We have seen reports of a malicious email that appears to originate from the Help Desk. It asks for personal information in order to update webmail accounts. 

Do not respond to this email with the requested information. Do not provide information or follow links sent to you in emails, especially when they warn you of losing access to an account if you fail to do so. This is almost always a ploy from a malicious sender to get personal information or login credentials. 

UofT in general and University of Toronto libraries in particular will not send links asking you to log into a site.  You should always navigate to services using web addresses you know rather than ones provided in an email.  

2018-08-10 10:41

Help Desk Hours of Service Help Desk Hours of Service

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street 
(416) 978-HELP (4357)
E-mail help.desk@utoronto.ca

Hours: May 4, 2018 – September 2, 2018

Monday — FridaySaturdaySunday
Walk-in 9:30 a.m. to 5:30 p.m. Closed Closed
Telephone 9:30 a.m. to 5:30 p.m. 11:00 a.m. to 3:00 p.m. Closed
2018-08-03 14:31

Show archived news.

There are 628 FAQs online

Most popular FAQs RSS

  1. Configure Mac Mail 10 for UTORexchange (381561 views)
  2. UTmail+ (154598 views)
  3. Wireless Access (152480 views)
  4. Student Advantage and Office 365 ProPlus (122153 views)
  5. UTORexchange (102687 views)
  6. UTORmail: Webmail (100875 views)
  7. UTORmail (92475 views)
  8. Avoiding Email Fraud (89061 views)
  9. Overview of Email Services (83532 views)
  10. Accounts and Passwords (75395 views)

Latest FAQs RSS

  1. Information Commons Help Desk Hours of Service (2018-08-10 11:18)
  2. Set up UTmail+ on Mobile Devices (2018-08-08 16:01)
  3. Configuring Android's Gmail app for UTmail+ (2018-08-08 16:00)
  4. Configuring your iPhone's Mail app for UTmail+ (2018-08-08 15:59)
  5. UTmail+ Mobile Access (2018-08-08 15:50)