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Solutions to address SPAM false positives Solutions to address SPAM false positives

Our recent migration of MX records for the @utoronto.ca and @mail.utoronto.ca domains changed the way that anti-spam works for individuals with addresses in those domains; incoming mail is now scanned by Exchange Online Protection (EOP).

There have been sporadic reports of EOP generating spam false positives. This article provides some solutions:

Using Message Reporting and Safe Senders List to ensure legitimate mail is not marked as SPAM

2019-08-21 09:46

Non-Delivery Receipts for UTORmail accounts forwarding to UTmail+ Non-Delivery Receipts for UTORmail accounts forwarding to UTmail+

As a result of e-mail maintenance, there was a brief outage for a small number of grandfathered UTORmail mail clients forwarding to UTmail+. An interim fix has been implemented and a permanent fix is being investigated.

Please forward any non-delivery errors to help.desk@utoronto.ca.

2019-07-31 16:30

New phishing threat uses stolen email content to appear valid New phishing threat uses stolen email content to appear valid

The Help Desk has received reports of emails that appear to be valid because they contain content from real messages sent by a trusted source. The emails appear to be from someone within the original email’s address list and contain a subject beginning with “Re: RE:”.  

Currently these phishing messages only contain malicious links. Be wary of any emails asking you to click on a link, even if they appear to come from a trusted source. If you are unsure, follow up with the person the email seems to have come from.

2019-05-23 14:16

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