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Help Desk Hours of Service Help Desk Hours of Service

Information Commons Help Desk
Robarts Library,1st Floor
130 St. George Street 
(416) 978-HELP (4357)


Note the Helkp Desk is closed Friday April 19, 2019.


September 30, 2018  April 25, 2019

Monday — FridaySaturdaySunday
Walk-in 9:30 a.m. to 7:00 p.m. 11:00 a.m. to 2:00 p.m. Closed
Telephone 8:30 a.m. to 9:00 p.m. 11:00 a.m. to 3:00 p.m. 1:00 p.m. to 5:00 p.m.
2019-04-18 15:48

Shutdown of UTORexchange and UTORmail Shutdown of UTORexchange and UTORmail

If you have received a message regarding the shutdown of your UTORexchange or UTORmail account, see our article on Moving data off UTORexchange or UTORmail to save your messages before your account is shut down.

Also, you should notify relevant parties that your address will be going out of service. Examples may include:
 - people and organizations you correspond with
 - subscriptions to newsletters, mailing lists, or listservs
 - services that provide alerts and notifications (e.g. news, banking, other financial services)
 - online logins and memberships (e.g. social media, sites with member-only portions, online shopping)

Those who believe our records of your status with U of T are in error can go to to check eligibility to upgrade to Office 365.

If you have further questions with regards to your status, contact UofT (registrar’s office for questions about student or alumni status, or Human Resources for questions about staff status). Thank you for your attention to this matter.

2019-04-17 15:56

Warning: Phishing message about upgrading your email Warning: Phishing message about upgrading your email

There have been reports of a malicious email from the "ITHELPDESK" that urge students and staff to update their email accounts.  

Do not click on links in this message. Do not provide information or follow links sent to you in emails, especially when they warn you of losing access to an account if you fail to do so. This is almost always a ploy from a malicious sender to get personal information or login credentials. 

UofT in general and University of Toronto libraries in particular will not send links asking you to log into a site.  You should always navigate to services using web addresses you know rather than ones provided in an email.  

2019-04-01 09:31

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