Importing Messages from UTORmail to UTmail+

Note: If you are a student with staff status who has both a UTmail+ account and a UTORmail account, and you wish to keep receiving email at your address, do not use these instructions. See the article on Managing multiple accounts for Students with Staff Status for more information.

If you are a student only, and migrated to UTmail+ from UTORmail, these instructions will describe how to set up UTORmail as a connected acount in UTmail+. Please note that if you have not connected to UTORmail in over six months, and your account is not forwarded to another email address, the  UTORmail account is considered abandoned and it may no longer exist. 

Note: UTmail+ cannot import messages which are larger than 17.5 MB (17920 KB), or have more than 100 attachments.

If you are unsure about how these criteria may apply to your account, please consult the guide for Mailbox preparation.

    1. Before importing messages, make sure that you have closed any desktop or mobile email clients which are accessing your UTORmail account.
    2. Log into your UTmail+ account.
    3. Click on the Settings icon (Settings Icon), then begin typing connected accounts into the search field. When it appears below the field, click on it.

      Settings search

    4. Click the + sign.
    5. Under E-mail address, enter your address.
    6. Under Password, enter your UTORid password and click OK.

      Connect your account

    7. You may see a message about an unsecured connection. Click Skip to configure your account settings. 

      Unsecured connection message
    8. Choose IMAP and click OK.

      Choose connection type
    9. Under account information, enter the following information:
      • Display name: your name
      • Email address: your address
      • User name: your UTORid
      • Password: your UTORid password

        IMAP Account Creation
    10. Under server information, enter the following information:
      • Incoming server: (where NN is your configuration number. If you don't know your configuration number, log in to the Get Info section of the UTORid Management page). 
      • Authentication: set to Basic
      • Encryption: set to TLS
      • Port: set as 143
    11. Click OK.
    12. You will receive a message from Microsoft requesting that you verify the authenticy of the connected account. Click on the link provided in the message.
    13. Your folders and messages will be added to your UTmail+ account. This process may take several hours to complete. Messages will continue to be transferred after you exit UTmail+.
    14. Check back the next week and ensure that you have all of your emails been brought over. Once this is the case, remove the connected account profile to break the connection between the two accounts by clicking the Settings icon then clicking Options. Under account, select connected accounts. Select the entry for your UTORmail account, and click the "X" button to delete the account.
Last update:
2017-09-19 11:56
Luke Sutherland
Average rating: 4.7 (1261 Votes)

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