UTmail+ for faculty, librarians and staff is coming!
On this page:
- What is UTmail+
- Pre-Migration Checklist
- Access your account through OWA
- Set up UTmail+ on Desktop Clients
- Set up UTmail+ on Mobile Clients
- Post Migration and Troubleshooting
- Training and Help
UTmail+ powered by Office 365 is a comprehensive online e-communication and collaboration service provided by Microsoft. The service provides virtually anywhere access to familiar Office tools (e.g., online versions of Word, Excel, Powerpoint…), e-mail, calendaring, instant message, audio/video conferencing, and cloud storage services. Note that the online Office applications do not replace PC/Mac-based software. They are adjuncts to the software you may already have.
Account migrations will begin August 2017 with a pilot group and then rolled out in phases to the rest of the University. Your department/division will have 8 weeks of lead time to prepare for migration and receive training. For a detailed timeline, see the Office 365 website.
Important: Accounts will be moved starting approximately 5 pm on the day you are scheduled for migration. Full access to your new UTmail+ account will be available the following morning.
To prepare for your migration to UTmail+, we recommend doing the following:
- If you use SAP GUI, update to the latest version. If you are on a managed desktop, this will be done for you. If your computer is not managed and you have an older version, download and install the latest version of the software.
- If you are not currently using Outlook 2016, upgrade your software. If you are on a managed desktop, this will be done for you. If your U of T-owned computer is not managed and you don't have Outlook 2016, it's available for free as part of Office through the Microsoft Campus License Agreement .
- Update your web browser(s) to the latest version(s)
- Empty Junk E-mail and Deleted Items folders
- Back up Inbox Rules
- Export Contact Lists from Outlook 2016 for Mac
- If you are on a Windows machine, locate your PST files and reattach them after migration.
For access to all the new Office 365 features, log into your UTmail+ account at mail.utoronto.ca using your UTORid and password.
Create a profile for UTmail+ in Outlook 2016 for Windows — These instructions are for those who already have an existing mail profile for Outlook.
New setup for UTmail+ on Outlook 2016 for Windows — These instructions are for those who do not have an existing mail profile and are setting up Outlook 2016 for the first time.
Reattach Signatures — Outlook signatures are stored within windows profile and NOT the e-mail profile. Once you've been migrated to UTmail+, the signature appears to be lost but it is only disassociated. You will need to reattach any signature you have created.
Outlook 2016 (Windows) — Remove Locally Stored Password — If you are having problems accessing your UTmail+ account, Windows may be using stored credentials from your old UTORexchange account. To fix this, remove locally stored passwords for Outlook using the Credential Manager.
Preferred Display Name Missing — If you were recently migrated from UTORexchange to UTmail+ and your preferred display name no longer appears, this article helps you reset it.
Merged Student and Staff email accounts - create a rule to separate student messages from staff messages — If you have an @mail.utoronto.ca or an @alum.utoronto.ca account, it will be merged with your @utoronto.ca account. If you wish to keep incoming messages to each account separate, you will need to create a rule so that messages sent to your @mail.utoronto.ca account are sorted into another folder.
Delegate settings not migrated if you have multiple U of T accounts — If you have both an @mail.utoronto.ca and an @utoronto.ca account, settings for delegate access may not have been migrated. This article helps you set it up again.
Free Copies of Office 365 ProPlus for Personal devices
Included with your UTmail+ account is access to full desktop versions and mobile versions of Microsoft Office. You may run Office on up to 5 personal machines (Mac or PC). You can also run the Office Mobile Apps (Word, Excel, Powerpoint) on up to 5 mobile devices (on various platforms). More details and installation instructions are available from the article about getting a free copy of Office 2016 for U of T Faculty, Librarians and Staff.
Information Technology Services will initiate a tri-campus wide education campaign for the available cloud services. The following resources will be available:
- The Organizational Development & Learning Centre will be providing training on using Office 2016. A list of training dates is available on office365.utoronto.ca.
- Microsoft’s excellent online training resources — links to these are available on the office365.utoronto.ca website.