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  • Obtaining a Secret Activation Key (SAK)
    If you are faculty or staff, you get your Secret Activation Key (SAK) from your departmental business officer when you get your UTORid. If you are ...
  • Ownership and Assigning Permissions for a Resource Calendar
    When a Resource account is created on UTORexchange, an individual has to be appointed as the Resource Manager. The Manager is responsible for assigning access ...
  • OWA does not display all mail folders
    If you have logged into OWA and cannot see all your mail folders, you may have the Blind and low vision experience option enabled. If you ...
  • OWA Light and OWA Premium comparison
    The following features of OWA Premium are NOT present in Light The Tasks module Task specific properties: Only the text of the task items can be ...
  • Opening a shared calendar through OWA (Outlook Web Access)
    Using Internet Explorer (6.0 or higher) Log into OWA (https://owa.utoronto.ca ) Type the following in the address bar: https://owa.utoronto.ca/owa/firstname.lastname@utoronto.ca/?cmd=contents&module=calendar wherefirstname.lastname@utoronto.ca is the email adress of the individual/resource account whose calendar ...
  • Outlook 2007 sending old email address after changing it
    After changing your email address you need to change Outlook 2007 to use the new email address. Start Outlook. From the Tools menu, select Account Settings. Click ...
  • OWA cannot import contacts from other sources.
    Unfortunately OWA is not capable of importing contacts. However, you can import them in to Outlook 2007. Once imported, they can be accessed through OWA. ...
  • Only part of my first name appears when I try to activate my account. How do I correct this?
    If you have a blank space in your first name, the system will only display the part of your first name before the blank character. ...
  • Outlook 2007 configuration instructions for UTORmail for existing users
    Start Outlook. From the Tools menu, select Account Settings. Click on the E-Mail tab. Under the Name column, select your UTORmail account. Click Change. You are now looking at the ...
  • Outlook 2007: removing blocked email addresses
    From the Actions menu, select Junk E-mail and then select Junk E-mail Options. Click on the Blocked Senders tab. Select the email account you need to remove ...
  • Outlook 2007: previewing messages
    Instead of opening a message to view its contents, you can preview messages by using the Reading Pane. NOTE: The following instructions must be repeated for ...
  • Outlook 2007 configuration instructions for UTORmail (new users)
    You must first activate your UTORid. If you haven't done this yet, you can find out how from the article UTORid activation. Make sure you have ...
  • Outlook 2003 or 2007 folder arrangement by Date appears wrong
    If the date and/or time are not correct on your computer, arranging messages by Date will be displayed incorrectly. For example: if the date on ...
  • Outlook 2007: How to view who has delegate rights to a Mailbox or Calendar
    To view who has delegate rights to your Mailbox or Calendar: Launch Outlook. Click on your Calendar or Mailbox. Under the Tools menu, select Options. Click on the Delegates ...
  • OWA Premium and OWA Light: finding the owner of a resource
    Each Resource has an owner, but not all wll show the owner.  To find the owner: With OWA Premium Open the Address Book. Click on the ...
  • Overview of Email Services
    On This Page: Description Student Email Staff Email LISTSERV Other UofT Email Services Description The Help Desk supports the University of Toronto's institutional email services for Students, Faculty, Librarians and Staff. ...
  • OWA overview and comparison to Outlook 2007
    Outlook Web Access (OWA) is a web-based interface for the Microsoft Exchange Server that can be used to view email, calendars, contacts and tasks. The ...
  • OWA: public vs private computer login
    If you select This is a private computer, your username will be saved for you and you will be able to save email attachments. If you ...
  • OWA login problems
    Here are some steps you can take to troubleshoot OWA login problems: Make sure that the computer is connected to the Internet. Try to log in ...
  • Outlook Web Access - responding to read receipts
    Read Receipts Read Receipts allows the sender (of an email) to know (at receiver's option) whether or not a message has been read Responding to ...
  • Outlook 2007 Setup on UTORexchange
    Configure Outlook for Exchange You will need to create a new or separate mail profile within Outlook for the UTORexchange account. (This document presumes you have ...
  • Opening Shared Calendars in Entourage
    Once you have been assigned at least Reviewer status on a user’s calendar, it is possible to open this as a shared calendar. After you’ve ...
  • Outlook 2007 set default From: Address
    If you have multiple email accounts in one profile, the From: address will always be taken from your default email account. To change the From: ...
  • Opening a Folder/Calendar Once Granted Permission
    If you need to access someone's folder and have been granted permission by that person, you can perform the following steps to open the folder. ...
  • Outlook on Windows for UTORexchange
    On This Page: Description Setup Features Help Description Outlook is a Windows desktop client for working with UTORexchange. It provides access to the email, calendar, address book, and task ...
  • Overview of training services
    The Information Commons Help Desk does not offer technology training services. However, training is available from other University of Toronto departments. The Centre for Teaching Support ...
  • OWA: Keyboard Shortcuts
    OWA Premium currently supports some keyboard shortcuts.  This means you need to use Internet Explorer version 7 or better. OWA currently has keyboard shortcuts for: Calendar ...
  • OWA: Creating a Rule for incoming messages.
    OWA Premium has the ability to create Rules to help you manage your messages. Rules created in OWA are server-based rules. You can also modify ...
  • OS X Mail — storing sent messages on the server
    How do I get OS X Mail to store sent messages on the server? If this option is off, your sent messages will be stored locally, ...
  • OS X Mail showing my old email address
    If you have changed your email address, you will need to update Mail to use the new email address Start Mail. Select Preferences from the Mail menu. Under ...
  • Out of Office Replies for Shared UTORexchange Mailbox in OWA
    Setting up an Out of Office Reply (Auto Reply) for a shared UTORexchange mailbox is similar to that of an individual UTORexchange mailbox. Using OWA ...
  • Outlook Web Access for UTORexchange
    On This Page: Description Setup Features Help Troubleshooting   Description Outlook Web Access (OWA) gives users access to their UTORexchange account from any computer connected to the Internet. OWA is offered ...
  • Opening a shared calendar in Outlook for Mac
    Once you have been assigned at least Reviewer status on a user’s calendar, it is possible to open this as a shared calendar. After you’ve ...
  • Outlook on Windows for UTORmail
    On This Page: Description Setup User Tips Troubleshooting Description Outlook is a Windows email client that comes with Microsoft Office. It can be configured to access UTORmail accounts. Setup Setup for Outlook 2013/2016 ...
  • Off-Campus Access
    On This Page: Description UTORvpn eduroam My.Access Description There are certain online resources and services that are only available to people affliated with the University, which are readily accessible while being ...
  • Office 365 ProPlus for Windows
    Windows Microsoft Office 365 ProPlus for Windows includes: Word 2016 Excel 2016 PowerPoint 2016 OneNote 2016 Access 2016 Publisher 2016 Outlook 2016 Skype for Business OneDrive for Business Note: Your installation might differ slightly from ...
  • Outlook on Macintosh for UTORexchange
    On This Page: Description Setup Features Help Description Outlook is a Macintosh desktop client for working with UTORexchange. It provides access to the email, calendar, address book, and task ...
  • Office 365 ProPlus for iOS
    Your UTmail+ account gives you access to mobile versions of Microsoft Word, Excel and Powerpoint. You are eligible to use these products while you are ...
  • Office 365 ProPlus for Mac
    Microsoft Office 2016 for Mac includes: Word Excel PowerPoint Outlook OneNote You can also get Skype for Business/Lync as a separate download from the Software section. To download and install the software Log ...
  • Office 365 ProPlus for Android 4.0 – 4.3
    Your Android device must be running OS 4.0 or greater. Microsoft Office Mobile includes: Word Mobile Excel Mobile PowerPoint Mobile OneNote and Lync Mobile (available as separate download) Open the Play store, ...
  • Office 365 ProPlus for Android
    Your UTmail+ account gives you access to mobile versions of Microsoft Word, Excel and Powerpoint. You are eligible to use these products while you are ...
  • Outlook 2016 (Windows) - Remove cached credentials and set default profile to UTmail+
    If you are having problems accessing your UTmail+ account, Windows may be using cached credentials from your old UTORexchange account. ITS has created a script ...
  • Office 365 ProPlus for iOS (Faculty and Staff)
    Your Office 365 account gives you access to mobile versions of Microsoft Word, Excel and Powerpoint. You are eligible to use these products while you ...
  • Office 365 ProPlus for Windows
    WindowsMicrosoft Office 365 ProPlus for Windows includes: Word 2016 Excel 2016 PowerPoint 2016 OneNote 2016 Access 2016 Publisher 2016 Outlook 2016 Skype for Business OneDrive for Business Note: Your installation might differ slightly from instructions shown ...
  • Office 365 ProPlus for Mac
    Microsoft Office 2016 for Mac includes: Word Excel PowerPoint Outlook OneNote You can also get Skype for Business/Lync as a separate download from the Software section. To download and install the software Log ...
  • Office 365 ProPlus for Android (Faculty and Staff)
    Your Office 365 account gives you access to mobile versions of Microsoft Word, Excel and Powerpoint. You are eligible to use these products while you ...
  • Open a Shared UTmail+ Mailbox through Outlook on Mac
    From the Tools menu, choose Accounts. In the window that opens, select your account and click Advanced. Go to the Delegates tab and under People I am a delegate for, click the + sign. In the Search ...
  • Office 365 Pro Plus eligibility issues
    To be eligible for Office 365 Pro Plus, you must be an active student. Alumni are entitled to email accounts only. Access to all other Office 365 ...
  • Open a Shared Mailbox/Calendar through OWA
    There are 2 ways you can open a Shared Mailbox using OWA: Open another mailbox This method will ensure that the default From address and Sent and ...
  • Opening a shared calendar in Outlook for Mac
    Once you have been assigned at least Reviewer status on someone’s calendar, it is possible to open this as a shared calendar. After you’ve opened ...
  • Opening a shared calendar in Outlook for Windows
    Go to Calendar view. Right-click on Shared Calendars. Go to Add Calendar and select Open Shared Calendar. In the window that opens, type the name of the ...

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Latest FAQs RSS

  1. Moving data off UTORmail or UTORexchange (2019-08-22 10:47)
  2. Reducing the amount of SPAM you receive (2019-08-21 10:09)
  3. SPAM and Junk Email Blocking (2019-08-21 10:06)
  4. Using Message Reporting and Safe Senders List to ensure ... (2019-08-21 09:49)
  5. UTORprotect (2019-08-21 09:43)