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  • UTORvpn setup for Windows Vista and up
    Go to https://vpn.utoronto.ca/, and log in with your UTORid and password. Follow the instructions there to create and download your UTORvpn configuration file. You can also ...
  • UTORvpn setup for Mac OS 10.4 and higher
    Before starting this installation, please note that you will need Admin or root privileges to install and run this application. Go to the UTORvpn website and ...
  • UTORmail server settings
    Go to UTORid Management Click on the get information link. Type your UTORid and password in the fields provided. Click Authenticate. Locate the section: UTORmail information to configure ...
  • UTORid activation
    In order to access services that use a UTORid, you first need to activate it. You will require a Secret Activation Key (SAK) to do ...
  • UTORid deactivation
    A UTORid is a permanent identifier that is not deactivated when you leave the University.  Services associated with the UTORid change as your role within the ...
  • UTORvpn benefits
    The UTORvpn (virtual private network) service provides staff, faculty and graduate students who connect to the Internet through a commercial ISP access to certain restricted campus resources. ...
  • UTORexchange Calendaring video tutorial - Overview of permissions, delegation, and resource accounts
    These UTORexchange Calendaring videos offer beginner and intermediate level training in Outlook 2007 and Entourage 2008.  They cover the concepts of Permissions, Delegation, and ...
  • UTORexchange email attachment size limit
    Even thoughyour storage quotafor UTORexchange is 2 GB, the size limit on attachments is 50 MB. You can send up to 50 MB of data through ...
  • UTmail+ Post-Migration Preparation - Personal Folders and Contacts for Outlook 2016
    After the migration to UTmail+, you should complete these steps before you set up your mail profile in Outlook. Personal Folders and Contacts Your Personal Folders/Local Folders etc. will not ...
  • Using the Password Reset Tool
    Once you have registered for the Password Reset tool, you may use it any time you have forgotten your password if you chose either the ...
  • UTORexchange - Video tutorials outlining migration and related processes
    In addition to the articles available on this web site, you may follow the below videos to complete the migration process. Migration  (0.7MB Video) Outlook ...
  • UTORexchange Troubleshooting Flowchart
       The Help Desk uses the following flowchart to diagnose UTORexchange issues.  Many of the icons in the flowchart link to additional articles and websites. ...
  • UTmail+ Setup for Windows Phone 8.1
    Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing the ...
  • UTORexchange GAL (Global Address List) shows the wrong information for me
    Information (such as name, phone number, and department) listed in the GAL (Global Address List)  is imported from the HRIS system and other systems. Contact ...
  • Updating your email client settings after changing your @utoronto.ca email address
    After changing your email address, Webmail and other email software (e.g. Outlook, Thunderbird, Entourage, Mac Mail) do not automatically update to this new email address. To ...
  • UTORlist service overview
    General Description The Information Commons and Computing and the I+TS Group are jointly offering the UTORlist service in support of the academic, administrative and instructional goals ...
  • Using the Web Interface for List Owners
    This document assumes you have gone to https://listserv.utoronto.ca, set up a password and read the UTORlist support documentation. On this page: Create a List Change Your Password Delete a ...
  • Using the Web Interface for Subscribers
    As a subscriber, you can subscribe and remove yourself from lists, send messages to the list and send messages to the owner. On this page: Subscribe Unsubscribe Sending mail ...
  • Using Webmail Address Book
    Webmail has a built in address book for convenient access to your contacts. This feature is especially useful when composing new messages to multiple recipents.  ...
  • UTORexchange account web access
    You can log in to your UTORexchange account on any web browser using Outlook Web Access. To log in: Go to owa.utoronto.ca. In the Domain\user name field, type ...
  • Using FTP with Web Browsers for UTORweb Access
    It is possible to access one's UTORweb account from any workstation connected to the Internet through a web browser. There are, however, certain functional limitations to this interface. ...
  • Unable to receive Word (.doc) attachments on UTORexchange
    If the sender is utilizing Thunderbird 2.x, they may receive the following returned error message: "#554 5.6.0 STOREDRV.Deliver; Corrupt message content ##rfc822;" when they attempt ...
  • Uploading from Vista and Windows 7 Office 2007 to UTORweb
    UTORweb provides free, personal web space to students, faculty, and staff. Full details are available on the UTORweb website. Below are instructions for uploading files from ...
  • UTORexchange Migration
    On This Page: Description Migration Troubleshooting Next Steps Description These instructions are for faculty and staff with UTORmail accounts who wish to migrate to UTORexchange. To migrate to a UTORexchange account ...
  • UTORexchange
    On This Page: Description Migration UTORexchange for desktop clients UTORexchange for mobile and tablet devices Help with UTORexchange Description UTORexchange is an integrated system combining one's email, calendar, and address ...
  • UTORprotect
    On This Page: Description Email and Identity Security  General Information   Description UTORprotect is a collection of computer security-related resources for system and network administrators as well as all end ...
  • UTORmail
    On This Page: Description Accessing UTORmail General Information General Troubleshooting Description UTORmail is a legacy email service for University of Toronto staff and faculty. The email service for University of ...
  • UTORmail: Apple (Mac) Mail
    On This Page: Description Setup User Tips Troubleshooting Description Mac Mail is the email client included with Mac OS X. Setup Set up Mac Mail 9.x for UTORmail — This article contains ...
  • UTORmail: Thunderbird
    On This Page: Description Setup User Tips Troubleshooting Description Thunderbird is a free email client. It is compatible with Windows and Mac OSX. Setup Set up Thunderbird for UTORmail on Windows ...
  • UTORmail: Mobile Devices
    The Help Desk does not officially support the use of UTORmail with mobile devices. However, the information provided below may help you in configuring your ...
  • UTORmail: Webmail
    On This Page: Description Accessing User Tips Troubleshooting Description Webmail is a web browser interface allowing you to access your UTORmail account from almost any internet connection. Accessing Log in to ...
  • UTmail+
    On This Page: Description Getting UTmail+ UTmail+ for Mobile and Tablet Devices (iOS, Android, & Blackberry) UTmail+ for Desktop Clients (Windows & Mac) General Information General Troubleshooting User Tips – Additional Services Description UTmail+ ...
  • UTmail+ Mobile Access
    On This Page: Description Mobile Client Configuration Description UTmail+ is the new student mail service at the University of Toronto. It is also the basis for the new @alum.utoronto.ca ...
  • UTmail+ for Desktop Client Software
    On This Page Description Setup for Windows Mail Clients Setup for Mac Clients Description This page provides links to instructions on setting up UTmail+ on some popular desktop email applications. For ...
  • UTmail+ Calendar How To
    This guide will only cover a small selection of Outlook Web App Calendar functions. If you need help with a feature you do not see ...
  • UTmail+ Contacts How To
    The People section is where personal email addresses and personal distribution lists are stored. It can be used to record extra information beyond just email ...
  • Using Chat with UTmail+ accounts
    Currently, you can only chat with people who have UTmail+ accounts. Using Instant Messenger (IM) to Chat in UTmail+ Sign in and out of IM by clicking ...
  • UTmail+ for Students with Staff Status
    Because you are affiliated with the University in both a staff and a student role, your experience of the transition to UTmail+ will be slightly ...
  • UTmail+: Configuring iOS 5
    Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing the ...
  • UTmail+ Blackberry Setup (OS 6)
    (These settings were tested on a Blackberry 9700 and a Blackberry 9300) Please note: When you log in to UTmail+ using the Outlook Web App, your ...
  • UTORexchange and recovering deleted items in Outlook
    If you accidentally delete a message, folder, contact, note, task, or calendar entry, it may be possible to recover it using Outlook 2007 and up. If ...
  • UTmail+: Configuring Mac/Apple Mail 4.x/6.x
    Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing ...
  • UTmail+: Configuring Thunderbird (Mac)
    Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing ...
  • UTmail+: Configuring Thunderbird (Windows)
    Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing ...
  • UTORexchange for Mobile and Tablet Devices
    UTORexchange for Mobile and Tablet Devices iOS — Instructions for accessing your UTORexchange account using an iOS device such as an iPod Touch, iPhone, or iPad. iOS ...
  • UTmail+: Configuring your iPhone (iOS 6 and up)
    Please note: When you log in to UTmail+ through a web browser, your login is managed by the University of Toronto. Any means of accessing ...
  • UTmail+: troubleshooting login problems
    If you are having problems accessing your UTmail+ account, try the following: Go to https://www.utorid.utoronto.ca/ Click on the "verify" link (lower left of screen) Log in with ...
  • UTmail+ Setup for Android 4.x
    Please note: When you log in to UTmail+ using the Outlook Web App, your login is managed by the University of Toronto. Any means of ...
  • UTmail+ for Faculty, Librarians and Staff
    UTmail+ for faculty, librarians and staff is coming! On this page: What is UTmail+ Migration Pre-Migration Checklist Access your account through OWA Set up UTmail+ on Desktop Clients Set up UTmail+ on Mobile ...
  • Using Inbox Rules in UTmail+
    Click the Settings icon (), then begin typing rules into the search field. When Inbox rules appears below the field, click on it. Under inbox rules, click the + sign to create ...
  • UTMAIL+ Alumni Email Outage and Licensing Changes begins at 6:00 pm on Friday, April 28 to 6:00 pm on Monday, May 1, 2017
    Since 2011, UTmail+ alumni email services have been hosted in the United States.  With Microsoft opening new data centres in Canada, the University is now ...
  • UTmail+ Pre-migration - Back up your Inbox Rules in Outlook 2016 for Windows
    Rules will not be migrated across to your new UTmail+ account, so to preserve them, you will need to export them from UTORexchange and then ...
  • Using a Shared UTmail+ Mailbox
    Your Shared Mailbox will appear automatically in your list of folders if you are using Outlook 2016 on a Windows machine. To use a shared ...