Emails not delivered to Inbox after going over quota limit

Whenever a UTORmail account consumes more than 120 MB, new messages are not delivered, but are held by the UTORmail post office for a few days, and then returned to the sender. For UTORexchange clients this happens when you exceed 2 GB. The returned messages cannot be retrieved. You will be notified by email that this is happening. When account usage is sufficiently reduced, delivery of currently held and newly arriving messages resumes within half an hour. 

For UTORmail clients, please read the information on the UTORquota web page, which describes how the quota system works, how to keep your account under 100 MB and how to check your current usage. For UTORexchange clients, see information on how to view your quota.

To delete messages in UTORmail Webmail, try the following: After you delete a message, remember to press the Purge Deleted link to permanently remove your deleted messages. You must do this for each folder. Pressing the Hide Deleted link does not permanently delete your messages, but creates an invisible message build up. To see your build up, click on the Show Deleted link. If you have any further questions, please call our Help Desk at 416-978-4357.

Tags: UTORmail, UTORprotect
Last update:
2016-07-14 10:21
Average rating: 1.2 (5 Votes)

You can comment this FAQ

Most popular FAQs RSS

  1. Configure Mac Mail 10 for UTORexchange (379354 views)
  2. UTmail+ (144409 views)
  3. Wireless Access (139756 views)
  4. Student Advantage and Office 365 ProPlus (114080 views)
  5. UTORexchange (97632 views)
  6. UTORmail: Webmail (94011 views)
  7. UTORmail (87641 views)
  8. Avoiding Email Fraud (82705 views)
  9. Overview of Email Services (77134 views)
  10. Accounts and Passwords (70280 views)

Latest FAQs RSS

  1. Which UTOR series and other services am I eligible ... (2018-05-23 16:20)
  2. Accounts and Passwords (2018-05-23 10:39)
  3. Email for Faculty, Librarians and Staff (2018-05-17 16:27)
  4. UTORmail (2018-05-17 16:22)
  5. UTORexchange (2018-05-17 16:21)