Emails not delivered to Inbox after going over quota limit

Whenever a UTORmail account consumes more than 120 MB, new messages are not delivered, but are held by the UTORmail post office for a few days, and then returned to the sender. For UTORexchange clients this happens when you exceed 2 GB. The returned messages cannot be retrieved. You will be notified by email that this is happening. When account usage is sufficiently reduced, delivery of currently held and newly arriving messages resumes within half an hour. 

For UTORmail clients, please read the information on the UTORquota web page, which describes how the quota system works, how to keep your account under 100 MB and how to check your current usage. For UTORexchange clients, see information on how to view your quota.

To delete messages in UTORmail Webmail, try the following: After you delete a message, remember to press the Purge Deleted link to permanently remove your deleted messages. You must do this for each folder. Pressing the Hide Deleted link does not permanently delete your messages, but creates an invisible message build up. To see your build up, click on the Show Deleted link. If you have any further questions, please call our Help Desk at 416-978-4357.

Tags: UTORmail, UTORprotect
Last update:
2016-07-14 10:21
Average rating: 1.2 (5 Votes)

You can comment this FAQ

Most popular FAQs RSS

  1. Configure Mac Mail 10 for UTORexchange (393527 views)
  2. Wireless Access (247419 views)
  3. UTmail+ (194485 views)
  4. Student Advantage and Office 365 ProPlus (167641 views)
  5. UTORmail: Webmail (130009 views)
  6. UTORexchange (122471 views)
  7. Avoiding Email Fraud (118548 views)
  8. UTORmail (115875 views)
  9. Overview of Email Services (115034 views)
  10. Accounts and Passwords (102214 views)

Latest FAQs RSS

  1. Moving data off UTORmail or UTORexchange (2019-08-22 10:47)
  2. Reducing the amount of SPAM you receive (2019-08-21 10:09)
  3. SPAM and Junk Email Blocking (2019-08-21 10:06)
  4. Using Message Reporting and Safe Senders List to ensure ... (2019-08-21 09:49)
  5. UTORprotect (2019-08-21 09:43)