UTmail+ for Students with Staff Status

Because you are affiliated with the University in both a staff and a student role, your experience of the transition to UTmail+ will be slightly different in the following ways:

Note: If you are unsure if you are considered staff contact the Help Desk at 416-978-4357. You can check your current mail forwarding status by visiting www.utorid.utoronto.ca , clicking Get Information, and log in with your UTORid and password. If the UTORmail email address section indicates mail is being redirected to @mail.utoronto.ca, you were considered a student when you switched to UTmail+.

Your Email addresses

Once you enroll, your UTmail+ email address (@mail.utoronto.ca) will be activated. However, your UTORmail address (@utoronto.ca) will continue to function as always. No mail will be forwarded from @utoronto.ca to @mail.utoronto.ca.

Account Access

Your UTmail+ account will be accessible directly through mail.utoronto.ca. Your UTORmail account will be available through webmail.utoronto.ca. When you log in to Webmail, you will give given the option of which account you want to access.


Although UTmail+ is designated for student communications, the exception is the Blackboard/Portal system. Due to staff use of Blackboard/Portal, this system can only communicate to the staff address of staff/student users. If your job does not involve confidential information, you can use Connected Accounts to pull all your mail to UTmail+. To check what email address Portal is sending to:

  • From the Portal Home Screen, Locate the Tools Module
  • Click on Personal Information
  • Click on Edit Personal Information. This screen will give you the information about your account, including email address. However, you cannot modify this information.

Managing the Two Accounts

The simplest solution is to regularly check both accounts. Since you may receive important messages relating to your student status in either account. Depending on the details of your job with the university it may be possible to consolidate your accounts.

Last update:
2012-07-27 14:13
Luke Sutherland
Average rating: 1.67 (92 Votes)

You can comment this FAQ

Most popular FAQs RSS

  1. UTmail+ (88857 views)
  2. Wireless Access (80551 views)
  3. Student Advantage and Office 365 ProPlus (64942 views)
  4. UTORexchange (61272 views)
  5. UTORmail (59625 views)
  6. UTORmail: Webmail (51096 views)
  7. Avoiding Email Fraud (50168 views)
  8. Overview of Email Services (45719 views)
  9. Accounts and Passwords (43457 views)
  10. Blackboard/Portal Login FAQ (39966 views)

Latest FAQs RSS

  1. Webmail: View full headers for a message (2017-06-09 16:38)
  2. View full headers for messages in Thunderbird (2017-06-09 12:36)
  3. UTmail+ for Desktop Client Software (2017-05-24 16:26)
  4. Set up UTmail+ in Outlook 2010 (Exchange) (2017-05-24 16:26)
  5. Importing Messages from your old UTmail+ account (2017-05-10 17:14)