UTMAIL+ Alumni Email Outage and Licensing Changes begins at 6:00 pm on Friday, April 28 to 6:00 pm on Monday, May 1, 2017


Since 2011, UTmail+ alumni email services have been hosted in the United States.  With Microsoft opening new data centres in Canada, the University is now in a position to migrate UTmail+ accounts into Canada.

To facilitate this move, a UTmail+ service outage has been scheduled begin at 6:00 pm on Friday, April 28th until 6:00 pm, Monday, May 1st.  UTmail+ services will not be available during this time and individuals with an @alum.utoronto.ca address will not have access to their account. During this time an audit of all accounts will be carried out to ensure the University is in compliance with the Microsoft licensing agreement. Alumni are entitled to email accounts only. Access to all other Office 365 services such as OneDrive cease at graduation. This policy will now be enforced.

If you are using OneDrive: All OneDrive data will be unavailable as of April 28, 2017. If you wish to keep your data, download your files to a computer.  Go to http://help.ic.utoronto.ca for instructions for Downloading OneDrive data

After May 1, 2017

All @alum.utoronto.ca accounts will resume normal services on Monday, May 1, 2017 by no later than 6:00 pm. All emails will be copied to your new account.

For more information regarding the outage please go to http://its.utoronto.ca

Frequently Asked Questions

Why is this outage necessary?
ITS is transferring all UTmail+ data from U.S. data centres to Canadian data centres.

When will my access be restored?
UTmail+ service will be restored as soon as the data transfer has completed. During the outage, progress on the transfer will be posted at http://systemstatus.utoronto.ca

Can I still access my UTmail+ account?
Students and alumni will NOT be able to access their UTmail+ accounts for the duration of the outage.

What happens to my new messages during the outage?
During the outage, all incoming email will be queued for delivery. All queued email should be delivered within 24 hours after service has resumed.

What happens after the upgrade is complete?
The user experience of log-in and most operations will not change after the upgrade is complete.

If I have a problem accessing my account after the data transfer where can I go for help?
Should you encounter issues with your UTmail+ account after the outage please contact your local help desk: 

St. George Campus
Information Commons Help Desk 
Robarts Library, 1st Floor 
130 St. George Street 
Phone: (416) 978-HELP (4357) 
Email: help.desk[at]utoronto[dot]ca

UTM – University of Toronto Mississauga 
Location: CCT Building, 3133 
Phone: (905) 828-5344 
Email: helpdesk.utm[at]utoronto[dot]ca

UTSC – University of Toronto Scarborough 
Location: B487 and in the Informatics Commons / IC35 
Phone: 416-287-7391 / 416-208-5189 
Email: student-helpdesk[at]utsc[dot]utoronto[dot]ca

Last update:
2017-04-18 13:25
Author:
Amanda Wagner
Revision:
1.0
Average rating: 1 (1 Vote)

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